📦 Return Policy Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@greenpeople.life. If accepted, we’ll provide a return shipping label and instructions. Items sent without prior approval will not be accepted.
⚠️ Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue.
❌ Exceptions / Non-returnable Items
- Perishable goods (food, flowers, plants)
- Custom products or personalized items
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Please contact us if you have questions about a specific item.
🔄 Exchanges
The fastest way to get what you want is to return the item and make a separate purchase for the new item once your return is accepted.
💰 Refunds
We will notify you once we receive and inspect your return. If approved, refunds will be processed automatically to your original payment method within 10 business days. Bank processing times may vary. If more than 15 business days have passed, contact us at support@greenpeople.life.